For organisers
Refunds and refund policy
Set default refund rules, review buyer requests, and approve or reject as an admin.
Set your default policy
On Organisation details, choose whether purchases are refundable, whether requests need approval, cutoff hours before the event, and how fees are handled. Auction defaults can differ from fixed-price tickets.
Manage requests
Open Refund Management from the Refunds section of your organisation dashboard. Admins can approve, reject, or run bulk actions. Editors and viewers can open the section but cannot approve.
Buyers request refunds from My Tickets when your policy allows.