Terms of use

The Biddly service

Biddly is a platform that helps organisations sell tickets, run auctions and ballots, manage inventory and refunds, embed checkout, and scan tickets at the door. Features available to you depend on your account type, organisation role, and configuration.

We may change, suspend, or discontinue features with reasonable notice where practicable. We do not guarantee uninterrupted or error-free operation.

Accounts and security

You must provide accurate registration information and keep it up to date. You are responsible for activity under your credentials and for keeping passwords and devices secure. Notify us promptly if you suspect unauthorised access.

We may suspend or terminate accounts that we reasonably believe violate these Terms, pose a security risk, or are used for fraud or abuse.

Organisers

If you create or manage an organisation on Biddly, you are responsible for:

• Your events, pricing, inventory, copy, media, and how you market them.
• Complying with applicable laws (including consumer, advertising, charity, and data protection rules that apply to you). When using “fees added” pricing, Biddly displays all-in prices to buyers as required by UK price transparency rules. You remain responsible for the accuracy of listed ticket prices.
• Publishing clear refund and event terms to buyers, and honouring them.
• Stripe Connect onboarding, payout readiness, tax, and fulfilment obligations for payments you receive.
• Team members you invite and the permissions you grant (including scanner access).
• Content you upload and embeds you place on third-party sites.

You grant Biddly a licence to host and display your organisation and event content as needed to operate the Services (including embeds and short links you enable).

Buyers and participants

Ticket purchases, auction bids, and ballot entries are transactions primarily between you and the relevant organiser. The organiser’s stated event and refund terms apply. Biddly provides the technology to take payment and issue tickets or entry records; we are not the organiser of the underlying event unless we expressly say so.

You agree to provide accurate checkout information, to pay amounts due, and not to attempt to circumvent inventory, payment, or scanning controls.

Payments

Payments are processed by Stripe. Organiser payouts use Stripe Connect. Your use of payment features is also subject to Stripe’s terms and policies. Platform or processing fees may apply as disclosed in the product or at checkout.

Refunds are handled according to the organiser’s policy and the tools available in Biddly. Chargebacks and payment disputes may be handled under Stripe’s and card-network rules; organisers remain responsible for amounts owed under those processes.

Auctions and ballots

Auction and ballot mechanics (including payment windows, runner-up pools, waitlists, and draws) operate as configured by the organiser and implemented by the platform. Outcomes are determined by the rules shown for each event. Attempts to manipulate draws, bids, or inventory may result in cancellation and account action.

Scanner app

Door scanning is intended for authorised organisation staff. You must only scan tickets for events your organisation is entitled to manage, and you must handle scan data in line with these Terms and our privacy policy.

Acceptable use

You must not:

• Use the Services for unlawful, fraudulent, or harmful activity.
• Infringe others’ intellectual property, privacy, or other rights.
• Upload malware or attempt to probe, disrupt, or bypass security or rate limits.
• Scrape or harvest data except as allowed by a documented API or feature for your own organisation’s data.
• Misrepresent your identity or affiliation, or impersonate others.
• Use the Services to process payments for prohibited businesses under Stripe or applicable law.

Intellectual property

Biddly and its licensors own the platform software, branding, and documentation. You retain ownership of your organisation and event content. You may not copy or reverse engineer the Services except where applicable law allows.

Third-party services

The Services integrate with third parties (including Stripe, authentication providers, maps, hosting, and email). Those services are governed by their own terms. We are not responsible for third-party outages or policy changes outside our reasonable control.

Disclaimers and liability

The Services are provided on an “as is” and “as available” basis to the fullest extent permitted by law. We do not warrant that events will meet buyer expectations; event quality and delivery are the organiser’s responsibility.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under English law.

Subject to the previous paragraph, we are not liable for indirect or consequential loss, lost profits, or loss of data, and our total liability arising out of or in connection with the Services in any twelve-month period is limited to the greater of (a) the fees you paid to Biddly for the Services in that period (excluding amounts paid through to organisers via Stripe) and (b) £100.

Indemnity

Organisers agree to indemnify Biddly against claims arising from their events, content, refund practices, or breach of these Terms, except to the extent caused by Biddly’s wilful misconduct.

Suspension and termination

You may stop using the Services at any time. We may suspend or end access as described above. Provisions that by nature should survive (including payment obligations, IP, liability limits, and indemnity) survive termination.

Changes to these Terms

We may update these Terms by posting a new version on this page and updating the “Last updated” date. Continued use after the effective date constitutes acceptance of the updated Terms, except where applicable law requires a different process.

Governing law

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, except that consumers may bring claims in their local courts where mandatory law requires.

Contact

Questions about these Terms: email support@biddly.app.