Support
Biddly helps organisations sell tickets, run auctions and ballots, and scan attendees at the door. Use the contacts below for product help — we aim to respond within two business days.
Contact
Email support@biddly.app with your organisation name (if applicable), a short description of the issue, and any relevant event or order reference.
Help guides
Start with our Help guides for organiser setup, sale types, embeds, refunds, scanning, and finding tickets. Many answers are there before you need to email.
Organisers
Sign in at biddly.app/organization/signin to manage events, refunds, and your team. If you need help with payouts, include your organisation ID in the email.
Ticket buyers
View tickets at biddly.app/signin. Refunds follow each organiser’s policy. See Find your tickets for a short walkthrough.
Scanner app
Door staff sign in to the Scanner app with an organiser account that can scan. If a scan fails, check camera permissions and that the phone’s time is correct.